Gambling - Commission service levels
2017
The Gambling Commission has recently published details of the service levels to which they will seek to adhere.
As it appears on their website, these indicate that ‘timescales in processing applications are dependent upon the application being complete with all required supporting documentation being provided.
This information is provided so that:
- Those making written enquiries know when they can normally expect to receive a response.
- Applicants and licensees can more effectively plan when to submit applications
Type of application/enquiry | Response time |
Written contacts from licensees | 15 working days |
Written contacts from consumers | 20 working days |
Operating Licence new applications | 16 weeks |
Operating Licence applications to vary | 5 days1 to 8 weeks |
Change of Corporate Control applications | 12 weeks |
Personal Licence new applications | 8 weeks |
Personal Licence applications to vary | 5 days |
Personal Licence Maintenance checks | 16 weeks |